Refund policy
Refund Policy
Last updated: August 24, 2026
Returns & Exchanges
Due to the made-to-order nature of our boutique, all sales are final. We do not accept returns or exchanges unless the item you received is defective or damaged.
Defective or Damaged Items
If you receive a product that is defective or damaged, please contact us within 48 hours of receiving your order at support@luxeandlinenco.com. Please include:
- Your order number
- A description of the issue
- Photos of the defective or damaged item
We will review your request and, if approved, arrange a replacement or issue a full refund. Return shipping for approved defective items will be covered by Luxe & Linen Co.
Preorder Cancellations
Preorders may be cancelled within 24 hours of placing your order for a full refund. After 24 hours, your item has entered production and cannot be cancelled or refunded.
Incorrect Items
If you receive an item different from what you ordered, please contact us within 48 hours at support@luxeandlinenco.com. We will arrange to send the correct item and cover all return shipping costs.
Refund Processing
Approved refunds will be processed back to your original payment method within 5-7 business days. Depending on your bank, it may take additional time for the refund to appear in your account.